Survey about Super73 customer support

Hi all, since the sub has been back I've seen a lot of complaints about the custom support that Super73 provides us.Because of this I'd like to ask you guys about your experiences with customer support after which I will try to get in touch with Super73 to see if we can help to improve things on their end.

Please use the following format:

Country of residence:
Bike model:
Date of problem/contact with support:
How long dit it take to get a response:
Was the issue resolved: y/n
[description of the problem and experience with dealing with customer support]

Please note I am not an employee of or affiliated with Super73.