Should I be worried?

I bought the box set from the website but my graphic is slanted. I emailed support on the 4th and all I’ve gotten since is an email saying they’ll get to it. But I’m worried the longer this goes on, the less likely they are to replace it. Should I be worried?

I bought the box set from the website but my graphic is slanted. I emailed support on the 4th and all I’ve gotten since is an email saying they’ll get to it. But I’m worried the longer this goes on, the less likely they are to replace it. Should I be worried?