sudden complete loss of force feedback and input freeze on r12

hey everyone,

i’ve owned my r12 for a week now and this is the first time it has happened. i was playing iracing with 100% ffb strength in the moza pit software and 9.0 strength on iracing (about 40%) and driving a gt3 race for about 15 min when my wheel lost all ffb and froze input for a second which made me go off. input came back but i had no ffb and continued trying to drive until i got another 1~ second input freeze which caused me to go off. restarting the wheel fixed it but i was wondering if this is software related or like a overheating issue? base feels warm to the touch (maybe 40°C max?) but nothing crazy. has anyone else had this issue? thanks in advance.