Body Scan Keeps getting error for Body composition data

I just received my body scan last week, and no matter what I do for all the users in the house Body Scan scale Keeps getting error for Body composition data. I've tried everything on the website, Support was not helpful at all as they were just repeating stuff from the website and sending the inquiries to seniors. It's for the people who are able to get some data for body composition from the body scan scale I would like to know, what are you guys doing different?